OCBC | Frequently Asked Questions

OCBC Cycle FAQ

Registration

When does registration for OCBC Cycle 2018 start and end?

Register for any ride, except the Corporate Rides and the competitive rides, at the launch event and receive discounts and prizes from our partners. OCBC Cycle 2018 will be launched at 12pm on 22 January 2018 at orchardgateway. The launch event will end at 8pm on 22 January 2018. If you are unable to sign up at the launch event, you can sign up online from 23 January 2018

 

Registration closes on 16 April 2018 or when all slots are taken up.

Does the registration fee include insurance coverage?

The registration fee includes insurance coverage for the cyclist’s ride on 5 or 6 May 2018. Cyclists aged between 2 and 82 years old will be covered.

 

Benefits Insured Limit Per Insured Person
Death & Permanent Disability (Capital Sum) S$5,000 for any one accident
Medical Expense S$500 for any one accident, maximum of S$1,000 for the insured. Subject to a deductible of S$50 for any one accident

 

If you would like to have more comprehensive insurance coverage, you can choose to upgrade your coverage during the registration process.

For more information, contact the Great Eastern Customer Service Centre at 1800 248 2888 (during office hours, from 9:00am to 5:00pm, select option ‘2’ for General Insurance) or email nonmotorclaims-sg@greateasterngeneral.com.

What are the payment modes available for registration?

You can pay using a VISA or MasterCard credit/debit card. OCBC card members will get 10% off the registration fees.

How do I register if I am under the age of 21?

If you are under the age of 21, you will need your parent’s or guardian’s consent. Complete the indemnity section found in the online registration form.

How do I know if my registration was completed?

A confirmation slip will be sent to the email address you provided during the registration process.

I did not receive the confirmation slip. What should I do?

You did not receive the confirmation slip because:

  • You provided an invalid email address when registering.
  • The email might have been treated as a spam email and diverted to your junk box.

 

Click here to have the confirmation slip resent to you.

 

If you still do not receive the confirmation slip after doing so, please email us at enquiry@ocbccycle.com and provide:

  • Name
  • NRIC/passport number

We will reply within three to five working days.

 

Alternatively, you can call us at 6814 0419, between 9:00am and 6:00pm on weekdays, excluding public holidays.

Do I get a refund if I choose not to participate or am unable to make it on the day after registering for the event?

Registration fees are non-refundable.

Can I change categories after I complete my registration?

You cannot switch to another category after completing your registration.

Can I change my event apparel size after I complete my registration?

You cannot change your event apparel size after completing your registration. Please refer to the size chart at the point of registration to choose your preference. Sizes are available on a first come, first served basis.

Can I get my friend to cycle on my behalf?

No. Registration for OCBC Cycle is non-transferable for safety reasons, ease of identification and contact purposes during an emergency.

Event Day

When is the event pack collection?

Cyclists can collect their event packs and event apparels at the Event Pack Collection. For those who are unable to collect your event pack, you may authorise another individual to collect on your behalf.

 

It will be on 4 – 5 May 2018, 10.00am – 9.00pm at OCBC Arena Hall 1, Singapore Sports Hub.

 

You are required to bring:

    1. Confirmation Slip (e-copy)
    2. Your NRIC/Passport

 

If you are collecting the pack on someone else’s behalf, please bring:

    1. Your NRIC/Passport
    2. A copy of the person’s NRIC/Passport
    3. His/her confirmation slip (the person must complete the section titled ‘Letter of Authorisation’
What are the routes for the various categories?

The routes, subject to approval by the authorities, will be announced closer to event date.

Am I required to have a bicycle to join this event?

Yes. If you do not own a bicycle, you can approach these bicycle rental shops to rent one before the event. The rental fees range from S$25 to S$80. You will have to arrange to transport your own bicycle transport to the event.

 

Bicycle rental services will not be available at the event venue.

Can I rent a bicycle at the venue on event day?

No, you will not be able to rent one at the venue on event day.

Is there a place where I can store my bicycle before the event?

You can store your bicycle at the bike park free of charge.

 

4 & 5 May 2018
The bike storage park opens from 10am to 9pm.

 

6 May 2018
The bike storage park opens from 3:30am to 12pm.

 

While there will be security personnel at the bike park, you are encouraged to secure your bicycle with your own lock.

 

Storage of your bicycle is at your own risk. The Event Organiser and Event Owner will not be liable for any loss or damage to your bicycle.

What bicycles are allowed at the event?

Here are the types of bicycles allowed for the respective categories.

Are bicycles from station free bike-sharing platform allowed for the event?

Yes, however, please do note that most of these bicycles are single-gear bicycles and they may be challenging on some part of the route. Please do note that you are not allowed to abandon your bicycles along the cycling route.

Will bike maintenance services be provided at the event?

Yes. Basic bike maintenance services will be provided at the venue and along the route.

Can I accompany my child during the Mighty Savers® Kids Ride?

For Mighty Savers® Kids Ride (2 – 3 years old) / Mighty Savers® Kids Ride (4 – 5 years old)

You, or another adult, will be allowed to accompany your child on foot during the ride at no cost.

 

For Mighty Savers® Kids Ride (5 – 7 years old)

You can register your child and yourself under the family package so that you can ride alongside your child.

 

For Mighty Savers® Kids Ride (8 – 9 years old)

You can register your child and yourself under the family package so that you can ride alongside your child.

 

For Mighty Savers® Kids Ride (10 – 12 years old)

You can register your child and yourself under the family package so that you can ride alongside your child.

Will my timing be recorded?

Only cyclists riding in The Sportive Ride will have their timings recorded. Timings can be retrieved at www.ocbccycle.com 3 to 5 days after the event.

Do I get to win a prize if I finish first in my category?

For safety reasons, all categories except OCBC Cycle Speedway Championships are non-competitive. Hence, no prizes will be given.

If I miss the flag off time for my category, can I join another category?

You are not allowed to join another category if you miss the flag-off time. This is to ensure a smooth road opening process.

 

You are advised to reach the event site at least 1 hour before the start of your event.

Is there a cut-off time for my ride? What happens if I miss it?

Yes. Cyclists will be diverted if they do not reach certain sections of the route by the stipulated timings.

 

More details regarding the cut-off time and the route diversion plan will be shared closer to the event.

Will I still receive a medal if I miss the cut-off time?

Yes.

Will there be any bag deposit service?

No. Bag deposit service will not be provided.

OCBC Cycle Corporate Rides

What are the rides that corporates can consider taking part in?

The Business Times Cycle of Hope Corporate Bike Ride

  • Companies that register under this category will have part of their registration fees donated to charity.
  • Cyclists registered under this category will be provided with event apparel.
  • Companies can sign up for their staff in groups of 5, 10 or 15.

 

The Corporate Bike Ride

  • Enjoy a lower registration fee as compared to individual sign-ups.
  • Each company must sign up for a minimum number of 15 places.
  • Event apparel will not be provided – companies are encouraged to wear their corporate-branded apparel.

 

OCBC Cycle Corporate Chase

  • Companies can pit their timings against other companies and stand to win prizes.
  • Each team must consist of 4 members; a mix of male and female riders is allowed.
  • Event apparel will not be provided – companies are encouraged to wear their corporate-branded apparel.

*Refer to the next section for further details.

How do I sign my company up for the Corporate Bike Rides?

You may reserve places for your colleagues by using the registration form. Sign up between 23 January and 10 April 2018.

What are the payment modes for registration?

You can pay by cheque. Just mail it to the address listed in the e-invoice.

 

Payment must be made within 5 working days of receiving the e-invoice.

I have paid for my company to sign up. If my employees are not able to complete their registration by the closing date, can they still participate?

Your employees will not be eligible to take part if they do not register by the closing date – 16 April 2018.

Do we get to win any prizes by taking part in the OCBC Cycle Corporate Bike Rides?

If your company takes part in The Corporate Bike Ride category, it will be eligible to compete for the Longest Distance Award.

 

A trophy will be awarded to the company with the longest distance accumulated by its entire staff riding in The Business Times Cycle of Hope Corporate Bike Ride or The Corporate Bike Ride. They must not be disqualified for any reason.

 

If your company takes part in The Business Times Cycle of Hope Corporate Bike Ride, it will be eligible to compete for the Largest Donor Award. The company with the largest donation will receive a plaque.

 

The top 3 teams in the OCBC Cycle Corporate Chase category will win the following:

  • Champion – S$400, a plaque and a Champions’ Jersey
  • First Runner Up – S$300
  • Second Runner Up – S$200
Will you be providing a delivery or bulk collection service for the event packs?

No delivery or bulk collection service will be provided. However, there will be a dedicated collection counter for companies taking part in the Corporate Bike Ride at the Event Pack Collection.

What are the rides that I can sign up for?

As an individual, you can sign up for either The Sportive Ride or The Straits Times Ride.

 

You can also sign up with your colleagues under your company’s name for The Business Times Cycle of Hope Corporate Bike Ride or The Corporate Bike Ride.

OCBC Cycle Corporate Chase

Can the team have a mix of both female and male riders?

Yes. A team can consist of female and male cyclists.

After registering all my members in my team, can I change one of my members in my team on a later date?

No. Registrations are strictly non-transferable.

If I am unable to cycle, can I get my colleague to cycle on my behalf?

All cyclists must be pre-registered and no replacement is allowed.

How do I pay for the race?

You can pay using a VISA or MasterCard credit/debit card. OCBC card members will get 10% off registration fees.

Are there any other payment modes?

Please contact us at 6814 0419 between 9am and 6pm on weekdays, excluding public holidays, or email us at enquiry@ocbccycle.com if you wish to make payment by other modes.